Mk11 Privacy Policy — How We Protect the Personal Information of Malaysian Users
This Privacy Policy describes how mk11 collects, uses, stores, and protects your personal information. Please read it carefully to understand your rights as a user of our platform.
Last Updated: 1 January 2026
Information We Collect
Mk11 collects various types of information to keep the platform running smoothly and to deliver the best experience to every user in Malaysia. The information collected includes:
- Account information — full name, email address, phone number, date of birth, and the username you registered when opening your mk11 account.
- Payment information — payment method details in Malaysian Ringgit (MYR), including bank account numbers and digital wallet information such as Touch 'n Go and DuitNow. Card or bank account details are not stored directly by mk11 — they are processed through a secure third-party payment processor.
- Device and browser information — device type, operating system, IP address, browser version, and screen resolution. This data helps us ensure the platform runs properly on your smartphone and tablet.
- Usage data — game records, transaction history, session duration, and in-platform user preferences. This data is used to improve platform functionality and account security.
- Cookies and trackers — small files stored on your device to recognise login sessions and saved preferences.
How Your Information Is Used
Verifying that your account belongs to a legitimate user and that you meet the minimum age requirement of 18 years in accordance with mk11 policy.
Securely process MYR deposits and withdrawals via your preferred payment method.
Detect suspicious activity, prevent fraud, and protect your account from unauthorised access.
Analysing usage patterns to continuously improve the performance, design, and functionality of the mk11 platform over time.
Send important notifications relating to your account, transactions, or policy changes that affect your use of the platform.
Comply with all applicable laws and regulations in Malaysia, including anti-money laundering requirements.
Cookies & Session Tracking
Mk11 uses cookies and equivalent tracking technologies to maintain your login session, save your language preferences, and ensure a smooth browsing experience — especially on mobile devices.
Two types of cookies are used: session cookies, which are automatically deleted when you close your browser, and persistent cookies, which are stored for a set period to recognise returning sessions without requiring you to log in each time.
You can manage or disable cookies through your browser settings. However, doing so may affect certain platform functions, such as automatic login sessions and your saved preferences. mk11 does not use third-party cookies for advertising purposes without your consent.
Data Retention & Third-Party Sharing
How Your Data Is Stored
All mk11 user data is stored on servers protected with current encryption standards. Sensitive information such as passwords is encrypted using a one-way method that cannot be decrypted by anyone, including mk11 staff.
User data is retained for as long as an account is active and for any period required by Malaysian law following account closure. Once the prescribed retention period ends, personal data that is no longer needed will be securely deleted or anonymised.
Third-Party Sharing
Mk11 does not sell or rent users' personal information to third parties. Your data is shared only in the following circumstances: with licensed payment processors to handle your MYR transactions; with the relevant authorities when required by Malaysian law; and with technical service providers bound by strict confidentiality agreements with mk11.
Mk11 Data Security Measures
- Data encryption using current security protocols for all communications between your device and mk11 servers.
- Intrusion detection and 24-hour account activity monitoring.
- Two-factor authentication is available to further secure your account.
- Internal access to user data is restricted to authorised personnel only.
Your Rights as a User & How to Contact Us
Right to Access, Correction & Deletion
As an mk11 user, you have full rights over your personal information. You may request access to the data we hold about you, request corrections if any information is inaccurate, or request deletion of your data subject to certain conditions under applicable law.
To submit any data-related request, contact the mk11 support team by email at [email protected] or via live chat on the platform. Requests will be processed within fourteen (14) business days. In some cases, we may need to verify your identity before proceeding.
Privacy Policy Updates
Mk11 reserves the right to update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. Users will be notified of any significant changes via email or in-platform notification before they take effect. The date of the most recent update will always be displayed at the top of this document.
If you have any questions about how mk11 handles your data, or would like to learn more about your privacy rights, please visit our FAQ us or contact our support team directly.
Contact the mk11 Privacy Team
-
Email: [email protected]
Response time: within 14 business days -
In-platform live chat on mk11
Available 24/7 after login - Refer to FAQ page for general questions about privacy and your account
Your Data Is Safe with mk11
We are committed to protecting your privacy at every step. Create an account and enjoy an entertainment platform built with Malaysian user security at its core.